Privacy Policy
How Rockford Furnace Repair collects, uses, and protects information submitted through this website.
Last updated: September 16, 2026
Overview
Rockford Furnace Repair (“this website,” “we,” “us”) is a local referral service. We connect visitors who submit a request with independent, licensed, and insured heating and cooling contractors serving the Rockford, Illinois area. We are not ourselves a contractor and do not perform HVAC work. This policy explains what information we collect through this website, how we use it, and the choices available to you.
Information we collect
When you call the phone number listed on this site or submit the contact form, we may collect:
- Your name and contact details (phone number and/or email address)
- Your general location (city, ZIP code, or service address you provide)
- A description of the heating or cooling issue you’re contacting us about
- Any other information you choose to include in your message
We also collect limited technical information automatically when you browse the site, such as pages visited, general device type, and referring page, through standard web server and analytics logging.
How we use your information
Information submitted through the contact form or by phone is used to route your request to a local heating and cooling contractor who can follow up with you directly about the service you’re asking about. We do not sell contact information to unrelated third parties, and we do not use it for purposes beyond connecting you with a contractor and improving this website.
How information is shared
Requests submitted through this site are shared with the specific local contractor best positioned to respond to your request. That contractor becomes the party responsible for any follow-up communication, scheduling, and service. We do not control, and are not responsible for, that contractor’s own privacy or data-handling practices once your information has been shared with them.
Cookies and analytics
This site may use standard website analytics tools to understand general traffic patterns (such as which pages are visited and how). These tools do not collect the kind of information needed to identify you personally on their own.
Data retention
We retain contact form submissions only as long as reasonably needed to route your request and address any related follow-up, after which the information is deleted or archived in accordance with standard practice.
Your choices
You can choose not to submit the contact form and instead call the phone number directly. If you would like a previously submitted request removed from our records, contact us using the information below.
Children’s privacy
This website is intended for adults seeking heating and cooling services and is not directed at children. We do not knowingly collect information from children.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices. The “Last updated” date at the top of this page will reflect the most recent revision.
Contact us
If you have questions about this privacy policy, call (815) 706-4137 or use the contact page.